SOFITEL, ST JAMES
Cleanliness ~ 10/10
Relaxation Factor ~ 9/10
Treatment ~ 9/10
Customer Service ~ 9.5/10
Facilities ~ 9/10
Grand Total ~ 9.3/10
The Highs
- Customer service. The lady who took my booking (Olena) was very helpful and gave me a guided tour of the spa before I booked a treatment. On the day, service was pleasant and attentive but in a discrete way. That goes for the general assistance as well as the therapists.
- Environment. It was cosy, clean, luxurious and very peaceful (you don't feel as if you're in a hotel full of guests at all).
- Location. Excellent central London location, within walking distance of Piccadilly Circus tube. There is also a great bar within the hotel - again, fantastic service.
The Lows
None. Seriously! I can't even complain about the price which wasn't bad at all for central London.
In-Betweens
- Afternoon tea. This is a lovely concept (and tasty!) but it would've been nicer if they had had smaller tables and more cosier seating. It's served at a very large table where there are other guests sat nearby too. Thankfully we had our tea at the start of the treatment rather than the end otherwise it may not have been such a relaxing finish.
Overall, I really enjoyed my experience at this spa. For anyone who's looking for quiet relaxation it's ideal. They don't have a pool or fitness room as it's really just designed to cater for a few guests at a time which definitely helps create a peaceful and intimate environment. I paid £155 for two people which included afternoon tea (sandwiches, cakes, and of course, tea!), a 60 minute treatment (we opted for the full body massages), private access to a jacuzzi and steam room for an hour.
Would I go again? Yes, definitely - it's pricey but for an occasional treat it's worth it.
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