The Sanctuary, Covent Garden
Cleanliness ~ 10/10
Relaxation Factor ~ 6/10
Treatment ~ 7/10
Customer Service ~ 5/10
Facilities ~ 6/10
Grand Total ~ 6.8/10
The Highs
- Location. Just a few minutes walk from Covent Garden tube station (Piccadilly Line).
- Treatment. The aromatherapy massage wasn't particularly fragrant, but it was relaxing and the therapist was pleasant enough i.e. she explained what went where and actually gave me a decent amount of time to sort myself out and get ready rather than barging in 3 seconds after leaving me.
- Hygiene. All very clean and spotless.
- Relaxing lounge area with low lighting, comfy chairs and candles.
The Lows
- Poor customer service. Things got off to a bad start when I noticed that the receptionist that I was in the queue to talk to was making absolutely no eye contact whatsoever with the two ladies that she was serving. Still, I gave her my best smile in the hope of coaxing some life out of her but no, she mumbled a few instructions about a form and pushed it towards me. 'Err, can I have a pen, please?' at which she looked a bit offended. She then asked if I'd like to use the changing facilities (no, I like getting changed out in the open!!). Having shown me the way, she vanished after a quick demo of how the locker worked.
- All the ambiance of a trip to the gym.
In-Betweens
- Facilities. A bigger changing room is needed for the size of the spa. There were dryers and showers. No disposable slippers.
Overall, while the back massage I had was decent enough, it just wasn't a 'spa' experience for me - I didn't get off to a good start because of the customer service I received upon arrival and unfortunately that affected the rest of my visit.
Would I go again? I don't really have a choice as they charged me twice for the treatment so I'm going back to get a refund!!
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