Cleanliness ~ 10/10
Relaxation Factor ~ 8/10
Treatment ~ 9/10
Customer Service ~ 9/10
Facilities ~ 8/10
Grand Total ~ 8.8/10
The Highs
- Customer service. It was very easy to book and on the day I was met by my therapist on time (she collected me from the main reception). She explained the treatment and asked a few questions about why I'd chosen it and how it could help.
- Environment. Despite being based underneath the main floor (basement level) it's not claustrophobic and feels luxurious in a 'neat' way i.e. not full of clutter, but clean lines all round with a few exotic ornaments.
- Location. Excellent central London location, within walking distance of Covent Garden tube station. Holborn and Tottenham Court Road are also not that far away.
- Treatment. Does what it says on the tin.
The Lows
There weren't any. It's a shame they don't have a larger space and more facilities but for what they do have, it's very well done.
This isn't really a full-on spa as such (although they do refer to it as one) so if you're wanting a swimming pool, soft gowns and all that jazz then it's probably not for you. However, if you fancy a little splurge on good quality beauty treatments in a relaxing environment then it's definitely a great place to go. Even though I only had a 30 minute session (Deep Cleansing Back Treatment, £53) - at no point did I feel rushed or treated any differently because I wasn't paying for hours and hours (*cough* Sanctuary *cough*). I haven't tried it but the hair salon is on the main floor so you could easily combine a visit to that with a pampering treat downstairs. Might just try that next time!
Would I go again? Yes, definitely - it's fabulously convenient in terms of the location and I was impressed by the treatment.
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